Cancellation FAQsUpdated 2 days ago

Can I cancel my order after placing it? 

Orders are typically processed within 24 hours. To request a cancellation, please contact Customer Service at 1-855-665-7710 or [email protected]. Once an order has shipped, it cannot be modified or canceled and will be subject to our return and refund policies. 

How do I cancel my order? 

You can cancel your order through the link provided in your confirmation email or by contacting Customer Service. Please include your order number and reason for cancellation in your message. 

Orders can only be canceled prior to shipment. If your order has already shipped, please refer to our return policy. 

I missed the cancellation window. What do I do? 

An order can no longer be canceled upon shipment. Please refer to our return policy to initiate a return or exchange once your package arrives. 

Will I get a full refund if I cancel? 

Yes. If your order is successfully cancelled, a full refund will be issued to your original payment method within 3 – 10 business days. 

Why was my order canceled without my request? 

Orders may be automatically cancelled if an item becomes out of stock or no longer available. You will receive a notification if this occurs.