Loyalty Program FAQsUpdated 4 days ago

What is your loyalty program? 

Earn points for every purchase, referral, and more – then redeem them for exclusive discounts on future orders. The more points you earn, the more you save! 

Program Details: 

• Points Activation: Your points will be ready to use 35 days after they’re earned.
• Reward Certificates: Enjoy your rewards! Certificates are valid for one year before they expire.
• Points & Memberships: Points and memberships are non-transferable and can’t be combined with another account.
• Returns: Points earned from returned items will be removed from your balance.
• Point Expiration: Points expire 12 months after they’re earned, so don’t forget to use them!

The Walking Company reserves the right to adjust the number of points required to redeem specific Loyalty Rewards at any time. Any updates will be posted on our website at www.thewalkingcompany.com. 

How do I join the Reward Program? 

Simply sign up for free to get started! Enroll here. If you already have a The Walking Company account, then you’re automatically enrolled. 

How do I earn loyalty points? 

You can earn points every time you shop – and through a variety of fun activities! 

Here’s how you can earn: 

• 3 points for every $1 spent in-store or online
• 250 points when you create an account
• 100 points when you join our mailing list
• 1,000 points when you refer a friend – they’ll get $10 off their first purchase over $75
• 200 points for leaving a review
• 250 points for a photo review
• 250 points for a video review
• 500 points to celebrate your birthday with us
• 25 points for following us on Instagram
• 25 points for liking us on Facebook
• 25 points for subscribing to our YouTube channel

Some rewards are available one time only. 

What are the loyalty tiers and benefits? 

MEMBER: 

All registered users are automatically enrolled in our Loyalty Member Tier upon creating an account. Earn 3 points for every $1 spent (excluding returns, taxes, and shipping) when you shop online at The Walking Company. 

Member Perks: 

• $5 Birthday Gift from us
• $10 when you refer a friend

• Early access to sales and promotions

PLUS: 

Unlock Loyalty Plus status when you spend $150 or more within a rolling 12-month period online or by phone. 

Plus Perks: 

• $10 Birthday Gift from us
• $10 when you refer a friend
• Early access to sales and promotions
• Exclusive early previews of new arrivals
• Bonus points days
• Special savings on select products

ELITE: 

Reach Loyalty Elite status by spending $350 or more within a rolling 12-month period online or by phone. 

Elite Perks: 

• $10 Birthday Gift from us
• $10 when you refer a friend
• Early access to sales and promotions
• Exclusive early previews of new arrivals
• Bonus points days
• Special savings on select products
• FREE Shipping
• FREE Returns

How do I redeem my loyalty points? 

Loyalty points can be redeemed for vouchers in the following amounts: 

• 500 points = $5 voucher
• 1,000 points = $10 voucher
• 2,000 points = $20 voucher
• 2,500 points = $25 voucher
• 5,000 points = $50 voucher
• 7,500 points = $75 voucher
• 10,000 points = $100 voucher

The more points you earn, the bigger your rewards! 

Where can I check my loyalty balance and tier status? 

To view your loyalty balance and tier status, simply log in to your account and visit the “My Rewards” page. You’ll see your earned points, current tier level, and available rewards all in one place.