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Returns & Exchanges FAQsUpdated 22 days ago

Do you offer FREE returns?

Online returns will incur a $10 shipping fee should you choose to use our return label. You may also purchase your own label through any carrier of your choice if you don't want to use our label. Elite Rewards members may contact customer service to receive a free return shipping label shipping for items purchased online.

Do you offer FREE exchange?

If you are exchanging an item for a wrong or incorrect size, you get a FREE SIZE EXCHANGE

If you are exchanging an item for a different one (different color, different footbed, different product or brand), it will be for free in a form of a Store Credit (EGC) provided as an exchange since Size Exchange is not applicable on this. You can use this store credit to purchase the new selected item.

If you are an ELITE member, exchanging an item is FREE of charge

DO TAKE NOTE of the following eligibility criteria:

  • unworn and within 30 days from the delivery date
  • not under Final Sales/Final Clearance items
  •  Items that do not pass inspection will be returned to you at your cost or forfeited if you choose not to have the items shipped back to you.

Here is the Exchange and Return Link

How do I process my returns/exchanges?

Please see our Exchange and Return Process

I would like to return a gift that was sent to me. How can I do that?

Online returns will be subject to the return shipping label fee of $10 if you choose to use our shipping label.

How long does it take for me to get a refund?

Please allow sufficient time for your order to arrive at our facility. This time may vary depending on the shipping method. Once we receive the items your refund will be processed within 10-15 business days and may take additional time to appear on your credit/debit card. You will receive an email confirmation when your return is processed at our facility.

Do you refund shipping charges?

Unfortunately, shipping charges are not refunded for returned items that are shipped to a customer. In the case where your order is not shipped from our warehouse, the shipping will be refunded.

I am returning an item purchased with a Gift Card, how does that work?

All refunds can only be returned to the original form of payment. If you used a gift card, a new Gift Card will be issued for the amount used from the original purchase, once the return is processed. Gift cards cannot be returned for cash or to credit cards.

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