Shipping & Delivery FAQsUpdated 4 days ago
How do I track my order?
Once your order ships, you’ll receive a shipping confirmation email with a FedEx tracking number. If you don’t receive it within 3 – 4 business days, contact Customer Service at 1-855-665-7710 or [email protected]. If you opted in for text alerts, you’ll receive an SMS when your order arrives (subject to carrier availability).
What are your shipping costs and delivery times?
Location | Standard Shipping (5 – 7 Business Days) | Expedited Shipping (2 – 3 Business Days) |
Continental US Under $75 | $10 | N/A |
Continental US Over $74.99 | Free | N/A |
AK/HI | N/A | $25 |
PR | $25 | N/A |
Canada | Currently unavailable | Currently unavailable |
Do you offer international shipping?
Yes. Please contact Customer Service for our international shipping fees. International orders include shipping charges and may incur customs, duties, taxes, or brokerage fees, which are the recipient’s responsibility.
Can I change or cancel my order after placing it?
Orders are typically processed within 24 hours. To request a change or cancellation, please contact our Customer Service department. Once an order has shipped, it cannot be modified or canceled and will be subject to our return and refund policies.
Can I change my shipping address after placing an order?
Please contact Customer Service immediately to correct an address error. Orders are typically processed within 24 hours; changes cannot be made upon shipping.
What should I do if my package is delayed or lost?
The Walking Company offers optional delivery insurance via Route+ at checkout, which includes:
- 100% coverage for lost, stolen, or damaged packages
- Easy claims filing* through the Route App
- Basic claims resolved within 24 hours of approval
- 24/7 customer support
Note: To decline coverage, simply remove the Route item from your cart before completing your purchase. The Walking Company and its affiliates are not responsible for lost, stolen, delayed, or misdirected shipments if you opt out of Route+ protection.