Thinking of modifying your orders? Happy to help! Click here for more details.

<p style="margin: 10.6667px 0px 5.33333px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: rgb(15, 71, 97);text-align: left;text-indent: 0px;" id="isPasted">Can I cancel my order after placing it?&#xA0;Orders are typically processed within 24 hours. To request a cancellation, please contact Customer Service at 1-855-665-7710 or <a href="mailto:customerservice@walkingco.com" target="_blank" rel="noreferrer noopener" style="margin: 0px;padding: 0px;text-decoration: none;color: inherit;">customerservice@walkingco.com</a>. Once an order has shipped, it cannot be modified or canceled and will be subject to our return and refund policies.&#xA0; <p style="margin: 10.6667px 0px 5.33333px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: rgb(15, 71, 97);text-align: left;text-indent: 0px;">How do I cancel my order?&#xA0;You can cancel your order through the link provided in your confirmation email or by contacting Customer Service. Please include your order number and reason for cancellation in your message.&#xA0;Orders can only be canceled prior to shipment. If your order has already shipped, please refer to our return policy.&#xA0; <p style="margin: 10.6667px 0px 5.33333px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: rgb(15, 71, 97);text-align: left;text-indent: 0px;">I missed the cancellation window. What do I do?&#xA0;An order can no longer be canceled upon shipment. Please refer to our return policy to initiate a return or exchange once your package arrives.&#xA0; <p style="margin: 10.6667px 0px 5.33333px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: rgb(15, 71, 97);text-align: left;text-indent: 0px;">Will I get a full refund if I cancel?&#xA0;Yes. If your order is successfully cancelled, a full refund will be issued to your original payment method within 3 &#x2013; 10 business days.&#xA0; <p style="margin: 10.6667px 0px 5.33333px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: rgb(15, 71, 97);text-align: left;text-indent: 0px;">Why was my order canceled without my request?&#xA0;Orders may be automatically cancelled if an item becomes out of stock or no longer available. You will receive a notification if this occurs.&#xA0;

Cancellation FAQs

To inquire about the status of a refund, please reach out to us, and we will escalate your request to the appropriate team. Our refund process is usually automatic once we receive your return. However, delays may occur due to high volume of returns o

To inquire about the status of a refund, please reach out to us, and we will escalate your request to the appropriate team. Our refund process is usually automatic once we receive your return. However, delays may occur due to high volume of returns or warehouse transitions. A confirmation of your refund and any necessary details will be sent to you via email. The refund typically appears in your account within a specified range of days, which may vary based on the processing times of your financial institution.

Refund and Cancellation

Cancellation FAQs

Refund FAQs