What payment methods do you accept?. We accept Visa, MasterCard, American Express, Discover, PayPal, Shopify Pay, Apple Pay, Google Pay, and prepaid gift cards. Why was my payment declined?. Your payment may have been declined due to incorrect billin

<p style="margin: 10.6667px 0px 5.33333px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: rgb(15, 71, 97);text-align: left;text-indent: 0px;" id="isPasted">What payment methods do you accept?&#xA0;We accept Visa, MasterCard, American Express, Discover, PayPal, Shopify Pay, Apple Pay, Google Pay, and prepaid gift cards.&#xA0; <p style="margin: 10.6667px 0px 5.33333px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: rgb(15, 71, 97);text-align: left;text-indent: 0px;">Why was my payment declined?&#xA0;Your payment may have been declined due to incorrect billing details, insufficient funds, or issues with your bank or card provider. Please verify your information and try again or contact your bank for assistance.&#xA0; <p style="margin: 10.6667px 0px 5.33333px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: rgb(15, 71, 97);text-align: left;text-indent: 0px;">Do I need to create an account to place an order?<span style="margin: 0px; padding: 0px; font-size: 19px; line-height: 25.575px; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif; color: rgb(15, 71, 97); background-color: rgb(255, 255, 255);">&#xA0;No, you don&#x2019;t need an account to place an order. You can check out as a guest, though creating an account allows faster checkout and easy order tracking. Creating an account also automatically enrolls you into our Loyalty Rewards Program, which you can learn about&#xA0;<a href="https://www.thewalkingcompany.com/pages/walkingco-rewards" target="_blank" rel="noopener noreferrer" style="margin: 0px;padding: 0px;text-decoration: none;color: inherit;">here</a>.&#xA0; <p style="margin: 10.6667px 0px 5.33333px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: rgb(15, 71, 97);text-align: left;text-indent: 0px;">How do I reset my account password?&#xA0;You can reset your password by entering your registered email address on the password recovery page.&#xA0; <p style="margin: 10.6667px 0px 5.33333px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: rgb(15, 71, 97);text-align: left;text-indent: 0px;">Are there any promotions or discounts available?&#xA0;Any ongoing promotions and discounts can be found on our&#xA0;<a href="https://help.walkingco.com/en-US/articles/offers-click-for-details-127566" target="_blank" rel="noreferrer noopener" style="margin: 0px;padding: 0px;text-decoration: none;color: inherit;">Offers</a>&#xA0;page.&#xA0;&#xA0;

Orders & Payments FAQs

M-F: 9:00 AM - 8:30 PM (EST)
Sat: 10:00 AM - 6:30 PM (EST)

Closed on Sunday

Promotions

Track Order

Free Exchange

The Walking Company v3.0

Need a hand for orders and payments? Here's some guidelines that will help you.

ORDERS & PAYMENTS. Click for details.

Returns & Exchanges FAQs

RETURNS & EXCHANGES. Click for details.

Shipping & Delivery FAQs

SHIPMENT & DELIVERY. Click for details.

Offers FAQs

OFFERS. Click for details.

The Authority on Comfort FAQs

The AUTHORITY ON COMFORT. Click here.

Loyalty Program FAQs

LOYALTY PROGRAM. Click for details.

Sizing FAQs

SIZE CHARTS. Click for details.

Returns & Exchanges

Shipment & Delivery

Offers

The Authority on Comfort

Loyalty Program

Orders & Payments

Sizing

Cancellation FAQs

Refund FAQs

Refund and Cancellation

FAQs. Click for details.

REFUND AND CANCELLATION. Click for details.